MitGo — Privacy Policy

Last updated: May 12, 2026

This Privacy Policy describes how we collect, use, store, and protect information when you use MitGo, our mobile applications for Android and iOS (the “App”), and related services (the “Services”). By using MitGo, you agree to this policy.

1. Who we are

MitGo is provided by the legal entity that operates the Services (referred to as “we,” “us,” or “our”). Replace this paragraph with your official business name, registered address, and any company registration details required in your jurisdiction.

2. Information we collect

We may collect the following categories of information, depending on how you use MitGo:

• Account and profile data: name, phone number, email (if provided), profile photo, and similar identifiers you submit when registering or updating your profile.
• Location data: precise or approximate location when you enable location permissions, including while requesting or providing rides, for routing, safety, matching, and fraud prevention.
• Trip and transaction data: trip requests, routes, fares, payments, ratings, support messages, and related metadata.
• Device and technical data: device type, operating system, app version, language, IP address, push notification tokens, and diagnostic or crash information.
• Communications: messages or files you send through in-app features or to support channels.

3. How we use your information

We use the information above to:

• Provide, operate, and improve the Services (including matching riders and drivers, navigation, and customer support).
• Authenticate users, secure accounts, and detect abuse or fraud.
• Process payments and comply with financial and legal obligations.
• Send service-related notifications (for example, trip status) and, where permitted, marketing communications.
• Meet legal requirements and respond to lawful requests from authorities.

4. Legal bases (where applicable)

If laws such as the GDPR apply, we rely on appropriate legal bases including performance of a contract, legitimate interests (for example, security and product improvement), consent (where required), and legal obligation.

5. Sharing and processors

We may share information with:

• Service providers who assist with hosting, analytics, messaging, maps, customer support, or payments, under contractual safeguards.
• Other users to the extent needed to perform the Services (for example, showing a driver limited rider information during an active trip).
• Authorities when required by law or to protect rights and safety.

MitGo may use third-party infrastructure (for example, cloud databases or push notification services) to sync certain non-sensitive operational data in real time. Those providers process data under their own terms and our instructions where applicable.

6. Retention

We retain information for as long as your account is active and as needed to provide the Services, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary by data type and jurisdiction.

7. Security

We implement technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your region, you may have the right to:

• Access, correct, or delete certain personal information.
• Restrict or object to certain processing, or request portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

You can manage some settings in MitGo (such as location or notification permissions) through your device operating system. To exercise other rights, contact us using the details below.

9. Children

The Services are not directed to children under the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take appropriate steps.

10. International transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards (such as standard contractual clauses) for cross-border transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version in MitGo or at this URL and update the “Last updated” date. Continued use of the Services after changes constitutes acceptance unless otherwise required by law.

12. Contact

For privacy questions or requests, contact us at: [your-privacy-email@example.com] (replace with a monitored address).